![]() Bestseller turned to Heyday to use conversational AI to handle their influx of customer requests. This varied, rampant communication called for an automated solution that would allow for customer requests to be resolved 24/7. They experience a massive volume of customer inquiries across websites and social channels. On top of a large number of stores, Bestseller has a broad customer base spread across brands. As a result, the company counts 17,000 employees globally, with stores in over 40 countries. Under Bestseller’s corporate umbrella falls fashion brands like Jack & Jones, Vera Moda, and ONLY. Bestseller’s need for customer service in bulkīestseller is the best retail chatbot example for customer service in bulk. Slush ended up with 55% more conversations than the year prior.
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